Acknowledgement of Country

Wilson Family Olives acknowledges and pays respect to the Wiradjuri people of the Narromine region. The Wiradjuri word for bee is ngarru and the Aboriginal people of Narromine were known as Ngarrumayiny – ‘people of bees and honey’.

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Our Shipping Policy
After ordering online, you will receive an email confirmation with your order details. We will normally send receipt of your order within a few minutes of you placing your order.
We endeavour to post your goods via Australia Post within 5-10 working days. Once we post to you, we will email you the tracking number so you can track your order with Australia Post. If at any stage you do not have this tracking number, please email us at hello@wilsonfamilyolives.com so we can provide it for you (or track it on your behalf).
Our Refund Policy
If for any reason you are not satisfied with your purchase we will give you a 10 working days money-back guarantee from the time you receive the goods. Please email us at hello@wilsonfamilyolives.com within that time and we will work with you to resolve any issues.
This refund policy does not apply to goods which have been opened or consumed in large measure, or damaged after delivery. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the products via Australia Post and you are responsible for all return postage for products that are not faulty. You are responsible for any risk of lost, theft or damaged goods during transit. We will not be responsible for parcels lost or damaged in transit if you choose not to insure, so insurance is recommended.
Orders given free freight will be shipped via Australia Post. At this stage, we are not able to post internationally.
Terms and Conditions
This website is overseen by Wilson Family Olives. All information available on our website is offered to you on the basis that you accept all the terms, conditions and policies set out below.
When you visit our online site or purchase something from us, you participate in our service and agree to be bound by the following terms and conditions. These Terms and Conditions apply to ALL users.
Please read these Terms and Conditions carefully before engaging with our website. Once you engage with our site, you agree to be bound by these terms.
We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates. It is your responsibility to check this page for amendments or additions.
Our store is hosted on Stripe. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
PART 1 - ONLINE STORE TERMS
By agreeing to these Terms and Conditions, you convey that you are 18 years of age or above and have given us your consent to allow any of your minor dependents to use this site.
No illegal or unauthorized use of our products is permitted (and this extends to copyright laws).
You must not transmit any viruses or any code of a destructive nature across our website platform.
PART 2 - GENERAL CONDITIONS
Wilson Family Olives has the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
Express written permission by Wilson Family Olives is required if you are to reproduce, duplicate, copy, sell or resell any portion of our service.
PART 3 - ACCURACY OF INFORMATION
Wilson Family Olives is not responsible if information on our site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used for making decisions without consulting primary, more accurate sources of information. Any reliance on the material on this site is at your own risk.
PART 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We shall not be liable to you or to any third-party for any price change, modification or discontinuance of a product.
PART 5 - PRODUCTS
Some products may be available exclusively online. These products often have limited quantities.
We make positive efforts to photograph our products as clearly as possible, but natural changes in colour from photographs, computer screens and even daylight images can alter the appearance.
We reserve the right to limit the sales of our products to any person or geographic region. Sometimes we can accommodate sales outside of region on a case by case basis. We reserve the right to limit the quantities of any products. All descriptions of products or product pricing are subject to change at anytime without notice.
We do not warrant that the quality of any products purchased or obtained by you will meet your expectations.
PART 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit or cancel any order you place with us.
If we need to make a change to or cancel an order, we will attempt to contact you by the e‑mail or billing address or phone number you gave us at the time the order was made.
By using our website, you agree to use current, complete and accurate information for all purchases made (including correct credit and bank information). You agree to provide your account and contact information, including your email address and credit card numbers so that we can complete your transactions and contact you if required.
We have a Shipping and Returns Policy and we encourage you to read this thoroughly.
PART 7 - THIRD-PARTY LINKS
Third-party links on our website may direct you to third-party websites that are not affiliated with us. We are not responsible for the content or accuracy and we do not warrant nor have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. All contact relating to such information is to be directed to the third party exclusively and entirely.
PART 8 - USER COMMENTS AND FEEDBACK
Should you choose to send feedback or comments, ideas, suggestions or other materials, you agree that we may edit, copy, publish, distribute and use any comments that you forward to us. We are under no obligation to maintain any comments in confidence, to pay compensation or to respond to any comments.
We may monitor, edit or remove content that we determine is unlawful or offensive. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.
We take no responsibility and assume no liability for any comments posted by you or any third-party.
PART 9 - PERSONAL INFORMATION
Your submission of personal information through our online store is governed by our Privacy Policy and we respect your privacy.
PART 10 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted or secure.
You accept that on occasions we may remove the website for periods of time without notice.
You agree that your use of, or inability to use, the website is at your sole risk. The website and all products delivered to you through it are provided 'as is' and 'as available'.
At no case will Wilson Family Olives (and all associated) be liable for any injury, loss, claim, or any direct, indirect, incidental or consequential damages of any kind arising from your use of any of the products procured using the service.
PART 11 - INDEMNIFICATION
You agree to indemnify Wilson Family Olives and partners, harmless from any claim made by any third-party due to your breach of these terms.
PART 12 - SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, such provision will nonetheless be enforceable to the fullest extent permitted by applicable law.
PART 13 - GOVERNING LAW
These terms and conditions shall be governed by and understood in accordance with the laws of Australia.
PART 14 - CHANGES TO TERMS OF SERVICE
It is your responsibility to check our website periodically for changes. We reserve the right to make changes as necessary. Your continued use of our website following any changes to these terms represents acceptance of those changes.
PART 15 - CONTACT INFORMATION
If you have any questions about these terms and conditions please contact us at hello@wilsonfamilyolives.com
We respect your privacy.
Our Privacy Policy is currently under construction.